Photograph of the building's lobby


When you need it

The Concierge is available Monday to Sunday from 9:00am to 7:00pm, the Property Management office is open 8:00am to 5:00pm Monday to Friday and security is available 24/7.

Other questions

Contact the Management Office Monday to Friday between 8:00am and 5:00pm at 416-961-4998 or leave a message after hours.

Last Updated: March 14, 2019

What’s Happening Now

  • Visit Birks in their stunning new flagship store at the corner of Bay Street and Bloor Street!
  • Parkers Cleaners has temporarily relocated to the Concourse Level near the Holt Renfrew Centre tunnel, while their new store is under construction.


  • Landscaping paver installation continues along Bloor Street and Balmuto Street.
  • Bay Street and Balmuto Street have new entrances/exits; please follow onsite signage.
  • The removal of the former Bay Street entrance/exit stairs continues; noise will be loud.
  • Exterior demolition along Balmuto Street and Bay Street south continues; noise will be loud.

Coming Soon

  • Keep on the lookout over the next few months for the grand openings of Over the Rainbow, Shoppers Drug Mart, Bonny and De Catarina Leather, and Pilot Coffee Roasters.
  • The north escalators will close in April for renovation; alternative paths with wayfinding will be provided to guide you through the Centre.

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There are some restrictions on time. It is encouraged to book your move during the afternoon and evening hours during the weekday, and any time on a weekend. Height clearance for any moving truck is 12 feet 6 inches.

Call the concierge at 416-323-2575.

Small parcels can be picked up daily from the lobby desk after 1:00pm. Larger parcels can be picked up on the P1 loading dock. Call receiving at 416-923-7891.

Our partnership with AutoShare gives you easy, onsite 24/7 access to AutoShare vehicles without paying the usual membership fee. Cars are conveniently available on P1 near the North elevators.

To obtain a monthly spot, contact the Impark Parking Manager at 416-924-0566.

Fill out a “Request for Keys/Access Card” form available at the lobby desk.

Contact the Property Administrator at 416-961-4998.